Replacement is just like reordering new same piece. Where you have to Order the fresh product from panel. The first product will be returned as per return policy.
The returns which are breaching the timeline of return policy are not returnable.
The Products which is not returnable are Swimsuits,Scarves.
The products which has been used are also not returnable.
No we will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
Yes, the freebie has to be returned along with the product.
There is simple process of Return
1) Log Into your Muta Account,
2) Go to Your Orders Section.
3) Check if return window is available. (time for return is 1 day from the product received).
4) Send return request and Ship it to Our Registered Address within 7 days.
As the product has been shipped. Once the order is shipped cant be cancelled.
In 1 Day (24 hours) of receipt of the product. And deliver the return to us within 7 days of acceptance of return request.(remote location if provided then 10 days.)
The following general returns policy is applicable to all items sold on mutafashion.com. All items with the Verified tag on the product detail page are Fulfilled by Muta Directly.
Products marked as “non-returnable” on the product detail page cannot be returned.
The amount is transferred to your account where you can use it within 180 days from the date of refund.
You will ger refund in the bank account given while returning thr product.
You will get the refund within 60 days of the return accepted at our fulfillment centers.
” If the returned product is used or damaged by you or by your courier partner then you may not get the refund or you will be partially paid with full information.